Koi Depot of San Diego » Store Policies and Information

Refund/Return Policy:

Original sales receipt or invoice must accompany returns. 

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way(items damaged by improper installation or steps not followed in instructions causes said damage)
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged in intransit* or is incorrectly shipped by us please contact Customer Support immediately. Items that are damaged due to shipping and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.*

*Refunds are contingent upon inspection of item(s) once we receive it.

*Must file a case with shipping company (UPS/FedEx/USPS) when you received the damaged package. Also need to email or call us right away to let us know.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Please be advised that we require a 24 hr notice of cancellation prior to scheduled time of arrival.
There will be a charge of $45.00 for any cancellations made after the 24 hr time frame.
There will be a service call charge of $70.00 for on site cancellations (We arrive per our scheduled appointment and customer cancels)

UPS, FedEx, USPS 

By using this website, you acknowledge your assent to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this website. These terms and conditions may be revised at any time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions to which you are bound.

Links to Other Internet Sites

At certain places on this Koi Depot of San Diego site, live links to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Koi Depot of San Diego. Koi Depot of San Diego does not endorse, approve, certify, or control these external sites and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses. Use of any information obtained from such addresses is voluntary, and reliance on it should be undertaken only after an independent review of its accuracy, completeness, efficacy, and timeliness. Reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Koi Depot of San Diego.

DISCLAIMER
To the fullest extent permissible pursuant to applicable law, the materials on this website are provided "as is" and without warranties of any kind either expressed or implied and Koi Depot of San Diego and its subsidiaries and affiliates (collectively, Koi Depot of San Diego) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Koi Depot of San Diego does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components. Koi Depot of San Diego does not warrant or make any representations regarding the use or the results of the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise. You (and not Koi Depot of San Diego) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes; please refer to the actual policy or the relevant product or services agreement.

This website may be linked to other websites which are not maintained by Koi Depot of San Diego. Koi Depot of San Diego is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by Koi Depot of San Diego of the websites or the content thereof.

LIMITATION OF LIABILITY
While Koi Depot of San Diego uses reasonable efforts to include accurate and up to date information on this website, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, Koi Depot of San Diego makes no warranties or representations as to the accuracy of this website and under no circumstances, including, but not limited to, negligence, shall Koi Depot of San Diego or any party involved in creating, producing, or delivering the website be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website, even if Koi Depot of San Diego or an Koi Depot of San Diego authorized representative has been advised of the possibility of such damages. In no event shall Koi Depot of San Diego total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website.

Koi Depot of San Diego also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.

RESTRICTIONS ON USE OF MATERIALS
This website is owned and operated by Koi Depot of San Diego. Except as otherwise expressly permitted by Koi Depot of San Diego, no materials from this website or any website owned, operated, licensed or controlled by Koi Depot of San Diego may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download material displayed on this website for your use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website for public or commercial purposes, including the text, images, audio, and video without Koi Depot of San Diego written permission.

Koi Depot of San Diego neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties.

JURISDICTIONAL ISSUES
Unless otherwise expressly set forth herein, Koi Depot of San Diego makes no representation that materials on this website are appropriate or available for use in any location. Those who choose to access this website do so on their own initiative and are responsible for compliance with local laws.

OWNERSHIP OF INFORMATION
Any information, other than personal data or information, you transmit to Koi Depot of San Diego via this website, by electronic mail or otherwise, including data, questions, comments, or suggestions will be treated as non-confidential and nonproprietary and will become the property of Koi Depot of San Diego. Such information, other than personal data or information, may be used for any purpose, including, but not limited to, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting. Koi Depot of San Diego is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to Koi Depot of San Diego via this website or by any other means for any purpose whatsoever, including, but not limited to, developing and marketing products using such information.

This is the web site of Koi Depot of San Diego

Our postal address is:  
12134 Lemon Crest Dr. Ste.1
Lakeside, CA. 92040

Telephone Number: 619-749-1409 info@koidepot.com 

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, shared with other reputable organizations to help them contact consumers for marketing purposes, not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to store visitors preferences, record past activity at a site in order to provide better service when visitors return to our site .

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at the above address.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries).

Consumers can access this information by e-mail at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically athttp://www.ftc.gov/ftc/complaint.htm.